This Privacy Policy explains how jilivo collects, uses, stores, and protects your personal information when you use our platform. We are committed to keeping your data safe and handling it responsibly in line with applicable Philippine data privacy standards. Please read this page carefully so you understand your rights and how we look after your information.
When you register and use jilivo, we collect certain personal information that is necessary to operate your account and provide our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals. We also collect identity verification documents when required to confirm your eligibility to play and to comply with applicable regulations. During your use of the platform, we automatically collect technical data such as your device type, browser, IP address, and session activity to help us maintain platform security and improve your experience. We do not collect more information than is reasonably necessary for these purposes, and we review our data collection practices regularly to ensure they remain proportionate.
The personal data we hold is used primarily to create and manage your account, process your transactions, and verify your identity in line with our obligations under Philippine law. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Technical and usage data helps us detect unusual activity, prevent fraud, and keep the platform running smoothly for all players. We may use aggregated, anonymised data for internal analytics and platform improvement, but this data cannot be used to identify you individually. jilivo does not use your personal information to build marketing profiles or sell your data to advertisers or data brokers under any circumstances.
jilivo shares your personal information only in limited, clearly defined circumstances and never for commercial gain. We work with trusted third-party service providers — including payment processors and identity verification partners — who require access to certain data in order to complete the services they provide on our behalf; these partners are contractually bound to handle your data securely and only for the specified purpose. We may also be required to disclose information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally obligated to do so. In the event of a business transfer or restructuring, your data may be transferred as part of that process, and you will be notified in advance where this is possible. We will never sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes.
Your personal data is stored on secure servers with access controls, encryption, and monitoring in place to protect it from unauthorised access, loss, or misuse. We use industry-standard security measures including encrypted data transmission (HTTPS) for all interactions between your device and our platform, so your information is protected in transit as well as at rest. Access to personal data within our organisation is restricted to staff who genuinely need it to perform their role, and all such staff are trained on data handling responsibilities. We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by law or legitimate business need; once that period has passed, data is securely deleted or anonymised. While no system can guarantee absolute security, we take our responsibility to protect your information seriously and continuously review our security practices.
As a player based in the Philippines, you have rights over your personal data under applicable data privacy legislation, and jilivo is committed to honouring those rights. You have the right to request access to the personal information we hold about you, to ask us to correct any inaccurate data, and to request deletion of your data where there is no longer a lawful basis for us to retain it. You may also object to certain types of processing or request that we restrict how we use your data while a query or complaint is being resolved. To exercise any of these rights, you can contact us using the details provided at the end of this policy; we will respond to all valid requests within a reasonable timeframe and in accordance with our legal obligations. If you believe your data privacy rights have been violated, you also have the right to raise a complaint with the relevant data protection authority in the Philippines.
jilivo uses cookies and similar technologies to keep your session active, remember your preferences, and help us understand how players navigate the platform so we can improve it over time. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to collect aggregated, non-identifiable data about how pages are used; this information helps us identify areas for improvement and optimise the player experience. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage cookie preferences through your browser settings, though disabling essential cookies may limit your access to certain features of the platform.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements in the Philippines. When we make material changes, we will update the date shown at the top of this page and, where appropriate, notify registered players through their account or registered contact details. Continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your data is being handled. If you have any questions about this Privacy Policy or how your data is used, please refer to our FAQ page for common queries, or contact our support team directly using the email address listed in the footer of this page.
If you have questions about how jilivo handles your personal information, the FAQ page covers the most common queries in plain Philippine English. You can also review our Terms and Conditions or visit our Responsible Gaming page to learn more about how we support safe play for Filipino players.