At jilivo, we believe that gaming should always be an enjoyable and controlled experience for every Filipino player. This page outlines the tools, guidelines, and support resources available to help you play responsibly. Whether you are setting personal limits or looking for help, we are here to support you every step of the way.
jilivo provides every registered player in the Philippines with practical tools to manage their gaming activity. These controls are designed to keep your experience enjoyable and within healthy boundaries at all times.
You can set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is in place, it takes effect immediately and cannot be increased until the cooling-off period has passed. This helps you stay within a budget you are comfortable with and prevents impulsive top-ups during a session. Lowering your limit is always instant, giving you full control whenever you need it. We encourage all Filipino players to set a deposit limit when they first register.
Losing track of time is one of the most common challenges in online gaming, and jilivo addresses this with session time reminders that alert you after a set period of play. You can configure these reminders in your account preferences to notify you every 30, 60, or 90 minutes. When the reminder appears, you have the option to continue, take a break, or end your session entirely. Regular breaks help maintain a healthy relationship with gaming and keep the experience fun rather than compulsive. We recommend setting a reminder for every session, no matter how short you plan to play.
If you feel you need a short break from gaming, you can activate a cool-off period of 24 hours, 7 days, or 30 days. During a cool-off, your account remains open but you will not be able to place any bets or make deposits. This is a useful option when life gets busy or when you simply want to step back and reassess your gaming habits without permanently closing your account. The cool-off activates immediately upon request and cannot be reversed before the chosen period ends. It is a straightforward, no-questions-asked tool available to every player on the platform.
For players who feel they need a longer break, self-exclusion allows you to suspend your account for a minimum of six months or permanently. Once self-exclusion is activated, you will not be able to log in, deposit, or participate in any games for the duration of the exclusion period. We take self-exclusion requests seriously and process them promptly to ensure your account is restricted without delay. If you choose permanent self-exclusion, your account will be closed and your data handled in accordance with our Privacy Policy. We strongly encourage any player who feels their gaming is becoming a problem to use this tool without hesitation.
Reality checks are on-screen notifications that appear at regular intervals during your gaming session to show you how long you have been playing and how much you have spent or won in that session. These prompts are designed to give you an honest, real-time picture of your activity so you can make informed decisions about whether to continue. You can set the frequency of reality checks in your account settings, and they cannot be dismissed without acknowledging the information shown. Staying aware of your actual session data is one of the most effective ways to keep gaming in perspective. We recommend enabling reality checks alongside session time reminders for the best results.
If you or someone you know is struggling with problem gambling, our support team can connect you with professional help and local resources available in the Philippines. We work alongside recognised organisations that provide confidential counselling and assistance to individuals affected by gambling-related harm. You do not need to be in crisis to reach out — early conversations are often the most effective. Our team is available to listen without judgement and to help you find the right path forward. Reaching out is a sign of strength, and jilivo is committed to making that process as easy as possible for every Filipino player.
Problem gambling can affect anyone, regardless of how experienced or disciplined a player they are. Being aware of the warning signs is the first step toward getting help early.
You may be experiencing problem gambling if you notice any of the following:
If any of these signs feel familiar, please do not wait to seek support. Talking to someone — whether a trusted friend, a family member, or a professional counsellor — can make a significant difference. jilivo encourages all players to be honest with themselves about their gaming habits and to use the tools and resources available on this page whenever needed. Remember that gaming is meant to be an enjoyable leisure activity, and there is no shame in asking for help when it stops feeling that way.
If you have questions about any of the responsible gaming tools available on jilivo, our FAQ page covers the most common queries in plain Philippine English. You can also review our Privacy Policy to understand how your data is handled when you use these tools, or visit our About Us page to learn more about who we are and how we operate for Filipino players.