These Terms and Conditions govern your use of the jilivo platform. By creating an account or accessing any part of the site, you agree to the rules set out below. Please read this page carefully before you start playing — it covers your account, payments, gameplay conduct, and your rights as a user in the Philippines.
To register and use jilivo, you must be at least 18 years of age and a resident of the Philippines. By creating an account, you confirm that all information you provide — including your name, date of birth, and contact details — is accurate and up to date. Each player is permitted to hold only one account; duplicate accounts may be suspended without prior notice. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorised access to your account, you must notify us immediately through the contact details provided on this platform. jilivo reserves the right to verify your identity at any point and to request supporting documentation as part of our account verification process. Accounts found to contain false or misleading information may be closed and any associated balances forfeited in accordance with applicable rules.
All transactions on jilivo are processed in Philippine pesos (PHP). Deposits are credited to your account balance once the payment has been confirmed through your chosen local payment method. Withdrawal requests are subject to identity verification and must meet the minimum withdrawal threshold as specified in the platform's payment information section. jilivo does not charge fees for standard deposits or withdrawals, though your payment provider may apply their own charges — please check with your provider before transacting. Funds deposited into your jilivo account are held for gaming purposes only and may not be transferred to other users. In the event of a technical error affecting a transaction, jilivo reserves the right to reverse or adjust the transaction to reflect the correct outcome. All payment disputes must be raised within 30 days of the transaction date.
All games available on jilivo — including live casino tables and slot titles — must be played in good faith and in accordance with the rules displayed within each game. Any attempt to exploit technical errors, use automated software, or manipulate game outcomes is strictly prohibited and will resultin immediate account suspension and forfeiture of any outstanding balance. jilivo's live casino games are streamed in real time with human dealers, and all outcomes are determined by the physical actions of those dealers — no automated random number generation is used for live table results. Slot game outcomes are determined by certified random number generation systems, and results are independent of previous spins. Players are expected to conduct themselves respectfully at all times; abusive behaviour directed at dealers or platform staff will not be tolerated. jilivo reserves the right to void bets placed in error or as a result of a system malfunction, and affected players will be notified promptly.
You are responsible for keeping your password secure and for logging out of your account when using a shared or public device. jilivo will never ask for your password via email, chat, or any other communication channel — if you receive such a request, treat it as fraudulent and report it immediately. We strongly recommend enabling any additional security features available on your account to protect your funds and personal information. If you believe your account has been compromised, contact us right away so we can take steps to secure it. jilivo is committed to responsible gaming and provides tools to help you manage your activity — these are accessible at any time from the Responsible Gaming page. Players who wish to set deposit limits, take a cooling-off period, or self-exclude from the platform may do so by following the instructions on that page. We take these requests seriously and process them promptly in line with our responsible gaming commitments.
jilivo collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By registering an account, you consent to the collection and use of your personal information as described in that policy. We use your data to operate your account, process transactions, verify your identity, and comply with applicable legal and regulatory requirements in the Philippines. Your data will not be sold to third parties for marketing purposes. We may share information with payment processors, identity verification services, and regulatory bodies where required by law. You have the right to request access to the personal data we hold about you, and to request corrections where that data is inaccurate. For all data-related enquiries, please refer to the contact information provided in our Privacy Policy.
jilivo reserves the right to suspend or permanently close any account that is found to be in breach of these Terms and Conditions, without prior notice where the breach is serious. Grounds for suspension include but are not limited to: providing false registration information, operating multiple accounts, engaging in fraudulent activity, abusing platform features, or violating responsible gaming policies. Where an account is suspended pending investigation, access to funds may be temporarily restricted until the matter is resolved. If an account is permanently closed due to a confirmed breach, any balance remaining may be forfeited depending on the nature of the violation. Players who believe their account has been suspended in error may raise a dispute by contacting us through the details provided on the platform. We aim to resolve all account disputes fairly and within a reasonable timeframe. Voluntary account closure requests are processed promptly, and any remaining eligible balance will be returned to the player's verified payment method.
jilivo may update these Terms and Conditions from time to time to reflect changes in platform features, applicable law, or regulatory requirements in the Philippines. When material changes are made, we will update the date shown at the top of this page and, where appropriate, notify registered players through their account or registered contact details. Continued use of the platform after any update constitutes acceptance of the revised terms. We encourage you to review this page periodically so you are always aware of the current rules that apply to your use of jilivo. If you do not agree with any updated terms, you should stop using the platform and may request account closure. Previous versions of these terms are not retained for public access, so the version currently published on this page is the one that applies. For any questions about these terms, the FAQ page is a good starting point, and our support contact is available for more specific queries.
If anything on this page is unclear, the FAQ covers the most common questions about accounts, payments, and platform rules in plain Philippine English. Ready to get started? Create your free account and explore everything jilivo has to offer.